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Our knowledgeable team of specially trained professionals works to continually maintain a personalized program of care that meets a member's unique needs. We coordinate our services to complement the care already being provided by family, friends, and the medical professionals you know and trust.
Nurse Practitioners or Physician Assistants
Nurse Practitioners or Physician Assistants who specialize in the care of frail adults are the heart of the Family Choice model of care. Working in collaboration with a member's physician and nursing facility staff, they visit each member as often as weekly or more often when needed. Our Nurse Practitioners or Physician Assistants are on call 24/7 to provide orders and, if necessary, an on-site visit to assess urgent member problems. They call the member's family at least monthly and whenever there is a new care need or change in the member's medical condition.
Medical Director
Oversees the overall plan of care and works collaboratively with a member's personal physician. Provides on-going clinical education to Family Choice Nurse Practitioners or Physician Assistants. Assures that a Family Choice Medical Director is available 24/7 to address Nurse Practitioners or Physician Assistants. questions or concerns. Provides medical oversight of Utilization and Quality Management programs.
Associate Medical Directors
Assist the Medical Director with Nurse Practitioner education and rotating call with the Medical Director to assure that a physician is available 24/7 to address Nurse Practitioner or Physician Assistants questions or concerns. Actively participates in the Quality Management Program.
Executive Director
Available to answer any and all questions or concerns about the program, its employees or its operations. Oversees requests for contracts or services. Responsible for overall program administration.
Director of Clinical Services
Hires, trains and manages the Family Choice Nurse Practitioner ,Physician Assistant team. Works with nursing facilities and physicians to continually improve our Nurse Practitioner or Physician Assistants services and quickly resolve any problem issues.
Director of Utilization Management
Handles all questions concerning authorization of services, clinical review criteria or contacting a physician reviewer. Works with nursing facilities to help assure proper submission and payment of claims.
Social Workers
Provide support for members, families and nursing facility staff in dealing with a variety of psychosocial issues including Advance Directives, family decisions regarding the member's care, end of life concerns and accessing community resources that may provide additional help.
Care Coordinators
Schedule consults, procedures and other medical services needed outside the nursing facility's setting. Also schedules non-emergency transportation.
Community Liaisons
Provide education about the program and coordinate enrollment into the Independent Health Family Choice Plan.
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